CHC30108 – Certificate III in Community Services Work
The Certificate III in Community Services Work, is a broad-based qualification with a focus on either community services work or community development work. Some occupational titles or employment opportunities may include:
- Community care worker
- Client contact worker
- Support worker
- Aboriginal or Torres Strait Islander community development worker
- Neighbourhood centre worker or a Youth worker
- Community care worker or a Residential support worker
- Youth housing support worker
- Indigenous youth worker or an intake and referral worker (Aboriginal)
- Youth case worker or a Juvenile Justice court officer or a Juvenile Justice officer
There are 13 units of competency within this qualification. There are eight compulsory units, plus five electives from the Community Services Training Package (CHC08).
Unit of Competency |
Unit Description |
Compulsory Units |
|
| CHCADMIN305D Work within the administration protocols of the organisation | Describes the knowledge and skills required to work within an organisation’s administration protocols in both community and government. |
| CHCCS411A Work effectively in the community sector | Describes the skills and knowledge required to work effectively in a community work or service delivery setting with communities, clients, carers, staff, visitors, suppliers and others to meet established work requirements. |
| CHCNET301D Participate in networks | Describes the knowledge and skills required to participate in a network in order to gather information, forge links with other networks and services and to promote activities. |
| CHCORG303A Participate effectively in the work environment | Describes the knowledge and skills required to work effectively as an individual and in work groups to contribute to achievement of organisation objectives. |
| HLTOHS300A Contribute to OH&S processes | Specifies the workplace performance required by an employee to contribute to OH&S processes where there is a responsibility for own work outputs and possibly limited responsibility for the work output of others. |
| CHCCD412A Work within a community development framework | The knowledge and skills required to work within a community development framework. |
| CHCCOM302C Communicate appropriately with clients and colleagues | The knowledge and skills required to exercise effective communication skills in the workplace. |
| CHCCS308B Provide first point of contact | The knowledge and skills required to follow organisation guidelines in the exchange of routine information with clients, to establish a priority of needs and identify and to respond to their immediate needs including the providing information about services available |
Elective Units |
|
| CHCCS412D Deliver and develop client services | Describes the knowledge and skills required to meet the specific needs of a broad range of existing and new clients within a defined framework. |
| CHCCM401D Undertake case management | Describes the knowledge and skills required to participate in carrying out specific activities in a case/care plan. |
| CHCFLE301A Work with clients needing financial literacy education | Describes the skills and knowledge required to work in the community sector with clients requiring basic education in financial literacy. |
| CHCFLE302A Educate clients in fundamental literacy skills | Describes the skills and knowledge required to provide education for clients in fundamental financial literacy skills, such as preparing and using a budget to address identified goals and priorities. |
| CHCFLE303A Educate clients to understand debt and consumer credit | Describes the skills and knowledge required to educate clients in basic financial literacy concepts relating to debt and consumer credit. |
Qualification issued
On the successful assessment results of all the 13 units of competency you will be issued with the qualification CHC30108 Certificate III in Community Services Work.
For partial completion of this qualification, you will be issued with a Statement of Attainment indicating completed Units of Competency. Where applicable, Statement of Attainment will state the status of “Employability Skills.”
Further study pathway
The Certificate IV in Community Services is the next pathway. Alternatively, some skills and knowledge are transferable across these three sectors at Certificate IIII and IV levels. These three sectors include:
- Aged care
- Home and Community Care
- Disability
Who can undertake the training?
Students must be at least 18 years of age.
Students are required to be competent in written and spoken English and will undertake a Language, Literacy, and Numeracy test prior to commencing the training.
Places in the training and assessment program are for workers currently employed as a Money Management Worker (MMW) funded by The Department of Family and Housing, Community Services and Indigenous Affairs FaHCSIA.
The pre-requisites for this course are:
NIL
How often do the courses run and what is their duration?
Courses are run regularly throughout the year. Please refer to Matrix on Board Training Course Timetable for exact course dates.
Normal operating hours are: between the hours of 9am and 5pm.
The training and assessment comprises a total 20 days of face to face running in 5 x 4 consecutive days blocks of training over five (5) months.
How is the course trained and assessed?
Training and assessment will take place in Matrix on Board Training, training rooms by a qualified Trainer monitoring your progress.
The course is delivered with both theory and practical elements and is completed via a simulated work environment. The delivery of training will include a mixture of classroom delivery, online mentor support, workplace on the job.
Assessment is used to provide you with feedback on your progress and to measure your skills and knowledge against the training qualification requirements and those of the industry. The assessment process will include written and practical presentations, observation and classroom participation and will require some time away from the training rooms completing assignments and self-paced exercises.
How much will it cost?
There are no fees and charges associated with places in the training and assessment program, as the training and assessment is funded by (FaHCSIA).
Other fees
For re- issuance of Certificates and Statements of Attainments the student will be charged ($30.00) per document required. Payment for the re-issuance of such documents is required prior to the re-issuance occurring by Matrix on Board Training.
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